BTN's horrible customer service, in 1 image


Due to on-site problems, Maryland basketball's opening exhibition against San Francisco State was not broadcast as promised on the subscription-based BTN Plus. BTN support representatives have been nearly impossible to get in touch with and have been completely inflexible dealing with a new customer base -- Maryland fans, many of whom were attempting to use this service for the first time. To our knowledge, they have offered no refunds (update: QATerp chimes in the comments to say he received one) despite the large number of Maryland fans who paid expecting to be able to watch the game.